Privacy Policy | SetlesStudio

SetlesStudio (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information when you use our website at setlesstudio.com or engage with our AI fashion content services.

1. Information We Collect

Information you provide directly

When you contact us, request a free sample, or place an order, we collect:

Full name and business or brand name
Email address and phone number
Project details, product images, brand guidelines, and any other files you share with us
Messages and communications sent through our contact form or via email

Payment information

We process payments through SafePay, a trusted third-party payment processor. We do not store, process, or have access to your full payment card details. All payment transactions are handled directly by SafePay under their own privacy and security policies. We receive only a transaction confirmation and the amount paid.

Information collected automatically

We do not run client-side analytics, tracking pixels, or any tracking software on our website. Our hosting provider, Vercel, may log basic server-side access data — such as IP addresses and request timestamps — as part of normal infrastructure operation. This data is outside our direct control and is governed by Vercel's privacy policy.

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and deliver the services you have requested
Process payments and manage billing through our payment processors
Communicate project updates, revision requests, and final deliverables
Send transactional emails related to your order or enquiry
Improve our website, services, and client experience based on feedback and usage patterns
Comply with legal obligations and resolve any disputes

We do not use your information for unsolicited marketing without your consent. We will never sell your personal data to any third party.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

Payment processor: SafePay receives the information necessary to process your payment.
Service providers: Trusted tools we use to operate our business (e.g., email platforms, file storage, project management) may process your data on our behalf under strict confidentiality obligations.
Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of SetlesStudio or others.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, including:

Project files and communications are kept for a minimum of 2 years after project completion to support revision requests or disputes.
Financial records are retained for 5 years to comply with applicable accounting and tax obligations.
Enquiry data from visitors who did not proceed to a project is deleted after 12 months.

You may request earlier deletion of your data by contacting us (see Section 8).

5. Cookies

Our website does not use tracking cookies, analytics cookies, or any client-side tracking technology. We do not set cookies for marketing, profiling, or behavioural advertising.

If you interact with a payment gateway (such as SafePay) during checkout, that service may set its own cookies under its own privacy policy — over which we have no control.

6. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. These include encrypted communication (HTTPS), restricted access to data, and use of reputable third-party platforms with their own security standards.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. International Data Transfers

SetlesStudio operates from Pakistan and serves clients globally. By submitting your information, you acknowledge that your data may be transferred to and processed in Pakistan or other countries where our service providers are located.

If you are located in the European Economic Area (EEA) or the United Kingdom, please note that these countries may not have data protection laws equivalent to those in your jurisdiction. We take steps to ensure your data is handled responsibly regardless of where it is processed.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention obligations.
Objection: Object to certain uses of your data.
Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, email us at setlesstudio@gmail.com. We will respond within 30 days.

9. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

SetlesStudio

Email: setlesstudio@gmail.com